the ask
Buffalo AKG needed a trained hospitality eye to help them ensure the new cafe experience was a destination, not just an amenity.
the support
after a deep dive into their needs, we leveraged our experience and portfolio of resources to guide the direction of the concept that pays homage to the first female art director in history.
scope included
Brand Story Refinement
Operational Model Analysis
Traffic flow journey mapping
POS system needs assessment
Service style analysis
Visual & Environmental
Design Guidance
Initial Menu Development
& Continued Refinement
Hiring Plan Development
Org chart development
Job description creation
Grassroots recruiting from existing network & hiring support
